Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation after placing your order and a shipping confirmation with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery times are:

• Local: 2–5 business days

Please note that delivery times are estimates and may vary due to courier delays, weather, customs clearance, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location, order size, and available shipping method.

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking

Once your order has been shipped, you will receive tracking information when available. You can use the tracking number to follow the progress of your shipment through the courier's tracking system.

Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete when placing your order. We are not responsible for delays or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help investigate the shipment.

While we will do our best to assist you, delivery delays caused by the courier, customs, weather, or other circumstances outside our control may occur.

Damaged Orders

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product. We will review the situation and assist you according to our return/refund policy.

Contact Us

If you have any questions about shipping or your order, please contact us through the contact information provided on our website.